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A Practical Guide to Delivering Personalisation

A Practical Guide to Delivering Personalisation

Person-Centred Practice in Health and Social Care

Helen Sanderson and Jaimee Lewis

Quick Overview

This is the comprehensive guide to delivering personalisation in health and social care using person centred approaches. It covers what personalisation and person centred approaches are, the different elements involved, and how to carry it out with all those receiving care and support, from people with disabilities to people at the end of life.
Details Price Qty
Paperback / softback
2011, 11.69in x 8.27in / 297mm x 210mm, 240pp
ISBN: 978-1-84905-194-1
2011, PDF, 240pp
ISBN: 978-0-85700-422-2
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Personalisation means people, their families and carers having choice and control over their support on a day-to-day basis. To deliver personalised services, professionals and carers need to do more than just hand over financial control: they need to know what is important to a person, the best way to support them, how they communicate and how they make decisions.

This book will show how to deliver personalisation through simple, effective and evidence-based person-centred practice that changes people's lives and helps them achieve the outcomes they want. It covers why person-centred practice is relevant to the personalisation agenda and what person-centred thinking and person-centred reviews are, introducing the tools that can help you carry them out. It also explores the relationship between person-centred plans and support plans, and how person-centred practice can be used in the journey of support through adulthood – from prevention or the management of long-term health conditions to reablement, recovery, support in old age and at the end of life. There is also a chapter on taking a person-centred approach to risk.

This is an essential guide for all staff in health and social care including service providers, managers, practitioners and students.


'This book is a reference, a resource, and a toolbox... the book provided a detailed introduction to person-centred practice... Quotations and personal stories are used throughout to bring the text to life and demonstrate good practice. It is a very practical book, aimed at staff 'on the ground'. Every chapter is packed with examples of profiles, charts, action plans, and other tools that the reader can use to facilitate this approach.'
- Dr Lucy Blenkiron, Clinical Specialist & Lead OT, North Bristol NHS Trust

'The guide is indeed a practical guide, packed full of ideas and methods that are directly relevant and applicable in the community of a care home. The design and layout of the book are brilliant and the examples and exercises are realistic and lively.'
- Caring Times

'This well-researched book provides clear practical applicability for managers, practitioners and service providers contending with the somewhat ambiguous nature of enabling individuals to exercise choice in designing and controlling their own support... Sanderson and Lewis convincingly demonstrate the practical contribution person-centred thinking and practice tools can make in delivering personalisation... real congruence between values and practice... Sanderson's reputation to deliver practical focused literature located within an academic, political and ideological context is well deserved.'
- British Journal of Social Work

'The tools for person-centred care described in the book are excellent... The tools in this book allow for creative records and less use of standardised assessment forms in a one-size-fits-all system. The many practical and technical obstacles to real personalisation are acknowledged because of the long time needed to embed it in practice and the strong financial pressure on all providers.'
- The International Journal of Person Centered Medicine

'The driving ambition for twenty first century support policy and practice is to develop a person-centred approach. What's crucially needed to make this happen are actions and resources which move us from the rhetoric of personalisation to its routine realisation for all. This book provides a key link in that chain by drawing on practical, down-to-earth lived experience to make things real. Every manager and practitioner wanting to work in more person-centred ways should add it to their must-read list.'
- Professor Peter Beresford OBE, Brunel University and Shaping Our Lives

'The publication of this book could not be more timely. Whether the reader is experienced in using or providing personalised services or is completely new to the concept, the material here is invaluable. By setting current ideas about person-centred thinking and practice in both historical and ideological context, the text outlines all there is to know about why personalisation is essential to providing high quality support. More crucially perhaps, it also explains clearly how to make it happen.'
- Steve Carnaby, Consultant Lead Clinical Psychologist with Westminster Learning Disability Partnership and Honorary Lecturer in Learning Disability at Kent University, UK

'‘A Practical Guide to Delivering Personalisation offers an excellent way forward to dementia care… [It] puts forward a range of strategies and techniques that may be applied to people with dementia that will allow them to take control of their life, decide what they want, and navigate them towards ways that will allow them to make this possible. […] Rather than just helping people with dementia gain dignity, respect and a sense of well-being, the book helps people with dementia take optimal control of their life and maximise their place as citizens.’'
- Trevor Adams, founder and Lead Consultant, Passionate Dementia Care

'Helen Sanderson and Jaimee Lewis have written a highly practical and useful guide to what is often a confusing topic for many. It is a user-friendly book that provides an accessible introduction to personalisation. It will be useful for health and social care practitioners seeking to deliver personalisation through person-centred care and for academics and students who want an overview of the issues. It brings together a comprehensive collection of practical tools and examples of person-centred planning.'
- Dawn Brooker, Director of the University of Worcester Association for Dementia Studies, UK