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Mediation Skills and Strategies

A Practical Guide

Tony Whatling

A concise text that offers a straightforward, comprehensive collection of mediator skills and strategies. Combines hands on advice, theory and practical examples for novice and experienced mediators. more »

2012, Paperback: £19.99/ $32.95
ISBN: 978-1-84905-299-3, 216mm x 138mm / 8.5in x 5.5in, 176pp

Keywords: advocacy, communication, disability, disability law, divorce, families, health care, law, probation, reference, relationships, restorative justice, social care, social work

500 Tips for Communicating with the Public

Maggie Kindred and Michael Kindred

For those in the helping professions, communicating with the public can sometimes be a challenge, and different skills are needed to those used when communicating with friends and family. This book addresses these issues by providing hundreds of tips on how to communicate with the public. more »

2011, Paperback: £15.99/ $24.95
ISBN: 978-1-84905-175-0, 216mm x 138mm / 8.5in x 5.5in, 160pp

Keywords: advocacy, augmentative communication, careers, carers, challenging behaviour, communication, counselling, education, educational training, emotions, employment, ethnicity, exposure anxiety, health care, reference, relationships, restorative justice, risk assessment, social care, social skills, social work, supervision

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