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How to Become a Better Manager in Social Work and Social Care

Essential Skills for Managing Care

Les Gallop and Trish Hafford-Letchfield

This handbook covers the essential skills social work and social care managers need to be excellent managers. Topics include time management, recruitment, managing meetings, involving service users, conflict management and mentoring. A self-assessment tool is included and the book features learning activities, case examples, and practical tools. more »

2012, Paperback: £21.99/ $33.95
ISBN: 978-1-84905-206-1, 234mm x 156mm / 9.25in x 6in, 240pp

Keywords: careers, employment, joint working, reference, social care, social work, supervision

500 Tips for Communicating with the Public

Maggie Kindred and Michael Kindred

For those in the helping professions, communicating with the public can sometimes be a challenge, and different skills are needed to those used when communicating with friends and family. This book addresses these issues by providing hundreds of tips on how to communicate with the public. more »

2011, Paperback: £15.99/ $24.95
ISBN: 978-1-84905-175-0, 216mm x 138mm / 8.5in x 5.5in, 160pp

Keywords: advocacy, augmentative communication, careers, carers, challenging behaviour, communication, counselling, education, educational training, emotions, employment, ethnicity, exposure anxiety, health care, reference, relationships, restorative justice, risk assessment, social care, social skills, social work, supervision

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• social work [remove]

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