version: UK | USA | International
Paperback: £25.00 / $44.95
1998, 234mm x 156mm / 9.25in x 6in, 200pp
ISBN: 978-1-85302-549-5, BIC 2: JKS
Foreword. 1. An Introduction. 2. Preparing to Negotiate. 3. The Context: People. 4. The Context: Organisations. 5. Strategy and Tactics. 6. Negotiation is People Talking. 7. Opportunities and Disasters. 8. The NHS and Social Services. 9. A Common Agenda, A Different Language. 10. Exercises in Negotiation. 11. Key Learning Points.