Paperback: £19.99 / $32.95
2012, 216mm x 138mm / 8.5in x 5.5in, 176pp
ISBN: 978-1-84905-299-3, BIC 2: LNAC5 JKSN2
Mediation is a process that can be used to resolve conflict in many different dispute contexts. This book focuses on the essential skills and strategies needed by any mediator to be successful in their work.
Tony Whatling draws on his extensive experience in the field of mediation to explain the range of skills and strategies that are commonly used, as well as why you would use different skills and when they are best employed. The author shows how, by adopting these techniques, a mediator can manage challenging conflicts. It features the use of questioning skills and how they can be used effectively, as well as how to deal with high emotion and negative responses.
This book is essential for anyone who wants to improve their mediation skills, whether as a trainee, novice or experienced professional.
16 April 2012
"Disputes inevitably test mediators' skills to the limit. They are also a powerful reminder of what I refer to in some detail in the book: namely that they should never be applied outside of a framework of appropriate professional values, attitudes and cultural sensitivity and awareness. Skills, strategies and professionals practice can never be value-free."
15 March 2012
A personal perspective from Tony Whatling, mediation consultant and trainer, and author of Mediation Skills and Strategies: A Practical Guide. Kabul revisited The flight from Dubai to Afghanistan had taken us over the breathtaking panorama of the majestic snow-capped peaks and deep dark valleys of the Central Highland mountain range, which cover over 160,000 square...