Effective Communication

A Workbook for Social Care Workers

Suzan Collins

Part of the Knowledge and Skills for Social Care Workers series

Paperback: £13.99 / $24.95

2009, 297mm x 210mm / 11in x 8.5in, 112pp
ISBN: 978-1-84310-927-3, BIC 2: JKSN JKSG 4KVCT

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• description |
• contents |

Introduction. Chapter 1. Why We Need to be Able to Communicate. Chapter 2. Communication Within Your Team, Families and Outside Agencies. Chapter 3. Capacity to Make a Decision. Chapter 4. Communication Profiles/Communication Passport. Chapter 5. The Different Ways We Communicate. Chapter 6. Providing Opportunities to Communicate. Chapter 7. Communication Cycle. Chapter 8. Listening Skills. Chapter 9. Factors Affecting Communication. Chapter 10. Visual Reminders. Chapter 11. Stimulation. Chapter 12. Feelings and Emotions. Chapter 13. Relationships. Chapter 14. Alternative Ways of Communicating. Chapter 15. Making Choices. Chapter 16. Body Language. Chapter 17. Supporting People Who: Are shy. Have a Hearing Loss. Are Deaf, Hard of Hearing, Speech-Impaired and/or Hearing Persons. Have a Visual Impairment. Have Dementia. Have a Physical Disability. Have a Learning Disability. Chapter 18. Identity, Self-Esteem and Image. Chapter 19. Sensitive and Complex Issues. Chapter 20. Power. Chapter 21. Human Growth and Development. Chapter 22. Recording and Reporting. Chapter 23. Confidentiality. Chapter 24. The Data Protection Act. Chapter 25. The Access of Health Records Act 1990. Self-Assessment Tool. Certificate. References. Useful Websites.

By the same author

Author information

• Suzan Collins

Subject areas

• Working with Older People
• Asperger Syndrome, Autism and other Syndromes
• Health, Social Work and Social Care

Keywords

• dementia,
• nonverbal learning disabilities,
• occupational therapy,
• older people,
• social work

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