“…practitioners need to ensure they do not hide behind protocols and prescriptive techniques in order to create an authentic human relationship in which to truly understand their client and undo the dehumanisation inherent in interpersonal abuse.”

“…the United States was the first country to take a long hard look at the use of restraint and to develop a number of innovative restraint reduction and eradication approaches. [...] Progress in other countries has followed, although at a different pace. Arguably the UK has lagged behind other countries in the attention afforded to this topic and the lack of domestic research has been criticised, a point made in the book…”